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Support Ticket #1337
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Need help with server configuration and role setup...
Need help with server configuration and role setup...
Need help with server configuration and role setup...
AI Support Analysis
Ticket Summary
User requested help with setting up custom roles and permissions for moderators in their Discord server.
Key Points
- •User needed custom role hierarchy for 15+ staff positions
- •Required specific channel permissions for each role
- •Wanted audit logging for moderation actions
- •Needed help with role color coordination
AI Performance Rating
AI Summary
Agent Alex provided exceptional support with a 92% overall rating. The solution was comprehensive and addressed all user requirements. Response time was excellent at under 3 minutes. Recommended follow-up in 7 days to ensure continued satisfaction.
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Staff Dashboard
Support Staff
TechNinja
Alex_Moderator
SarahSupport
CommunityCarl
Alex_Moderator
Senior Moderator
Active Tickets
3 ticketsNeed help with role permissions
Bot not responding to commands
How to set up welcome messages?
Performance Stats
Response Time Trend
Tickets Resolved
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