The Next Generation of Discord Ticket Management
Streamline your community support with our advanced ticket system. No more lost tickets or confused staff members.
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Support Ticket #1337
How Cyra Works
Every feature designed to make Discord support effortless
Instant Ticket Creation
"One click. One ticket. No chaos."
Custom buttons, slash commands, or emoji triggers—your choice.
Organized Like a Pro
"No more messy ticket spam."
Auto-close, auto-transcript, and archiving—all smart, all clean.
Smart Categorization
"Every ticket goes to the right place, every time."
Auto route based on category, keywords, or role.
Role-Based Access Control
"Only the right eyes see what they need to."
Granular permissions, customizable per-ticket.
Roles appear/disappear → Lock snaps into place
Custom Forms & Questions
"Get the info before you ask."
Custom modal forms before ticket creation—no guesswork.
Modal opens → Fields filled → Check mark
Analytics & Logs
"Know what's working. Fix what's not."
Track response times, volume, resolutions, and more.
Line graph grows → Timestamps → 'Fastest response: 2min'
Powerful Automation
"Auto responses, timers, reminders, and more."
You define the logic, Cyrabot handles the flow.
Flowchart → Automated reminders → Status changes
Integrations That Matter
"Link it all together."
Works with Trello, Notion, Sheets, and even webhooks.
Icons fly in → Snap into ticket → Puzzle pieces
Cyrabot Tickets.
Because your team deserves better than bots that just open channels.
Ticket management you'll enjoy using
Optimized for speed and efficiency. Handle support requests with ease.
Need help with server configuration and role setup...
Need help with server configuration and role setup...
Need help with server configuration and role setup...
AI Support Analysis
Ticket Summary
User requested help with setting up custom roles and permissions for moderators in their Discord server.
Key Points
- •User needed custom role hierarchy for 15+ staff positions
- •Required specific channel permissions for each role
- •Wanted audit logging for moderation actions
- •Needed help with role color coordination
AI Performance Rating
AI Summary
Agent Alex provided exceptional support with a 92% overall rating. The solution was comprehensive and addressed all user requirements. Response time was excellent at under 3 minutes. Recommended follow-up in 7 days to ensure continued satisfaction.
Smart Routing
Automatically assign tickets to the right team members based on expertise and availability.
Real-time Analytics
Track performance metrics and support trends with beautiful, actionable dashboards.
Team Collaboration
Work together seamlessly with integrated chat, notes, and ticket history.
Powerful API Support
Integrate Cyra's ticket management directly into your workflows with our comprehensive API. Automate ticket creation, assign staff, change ticket owners, and much more - all through simple API calls.
- Create and manage tickets programmatically
- Change ticket ownership and assignments
- Update ticket status and priority
- Retrieve ticket analytics and reports
- Seamless integration with your existing tools
// Create a new ticket
fetch('https://api.cyra.app/v1/tickets', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_KEY',
'Content-Type': 'application/json'
},
body: JSON.stringify({
subject: 'Server setup assistance',
priority: 'high',
userId: '123456789',
assignTo: 'support-team'
})
})
.then(response => response.json())
.then(data => console.log(data))
Staff Management Dashboard
Monitor your support team's performance, track ticket assignments, and optimize your workflow with our powerful staff management tools.
Staff Dashboard
Support Staff
TechNinja
Alex_Moderator
SarahSupport
CommunityCarl
Alex_Moderator
Senior Moderator
Active Tickets
3 ticketsNeed help with role permissions
Bot not responding to commands
How to set up welcome messages?
Performance Stats
Response Time Trend
Tickets Resolved
Where Support Meets Efficiency
We took suggestions from Discord servers we know to ensure support is efficiency at Cyra. Every feature, every interaction, and every workflow has been carefully crafted based on real feedback from communities that understand what great support looks like.
Community Driven
Built with real feedback from Discord communities who know support inside and out.
Efficiency First
Every feature designed to make support faster, cleaner, and more effective.
Modern Experience
A fresh take on ticket management that your team will actually enjoy using.
Launch Countdown
Friday, January 2nd, 2026 - The future of Discord ticket management begins
Join the Closed Beta Program
The Closed Beta Program officially begins on August 31, 2025. As a Founding Tester, you're part of the only group that will have access to Cyra — both the bot and the dashboard — for use in your own servers during this phase.
Your feedback and input will directly guide how Cyra grows. We're truly grateful to have you with us, and we can't wait to see what you do with early access.
Cyra is built with love.
Ready to Transform Your Support System?
Join the waitlist today and be the first to experience Cyra when we launch.